Here’s a case which reinforced my understanding…
A patient’s wife recently called to cancel her husband’s appointment in my clinic.
Sadly, he was recently diagnosed with an unrelated terminal illness and could not attend the appointment in my clinic.
She asked the secretary to convey their feelings about the first clinic appointment in my service which took place many years previously
“… It meant a lot to Mr. X that Mr. Mohamed showed kindness to him and accommodated both of us when we first saw him for the laser treatment to Mr X’s eyes. We cannot praise his expertise enough… “
I don’t remember the consultation as it was such a long time ago.
However, this communication reinforces my understanding that kindness is key in our interactions with one another and really the only path worthy of following in life.